Ticket Refund and 24-Hour Claim Window Policy

Effective Date: June 9, 2025

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1. Our Commitment to Refunds

This policy clearly outlines the terms for claiming refunds on tickets purchased through our platform. We're focusing on two key areas: our initial 24-hour cooling-off period and how ticket transfers affect your refund eligibility.

2. Who This Policy Covers

This policy applies to everyone who buys tickets or receives tickets on our platform for any event managed through our system.

3. The 24-Hour Cooling-Off Refund Window

We offer a special 24-hour window from your original purchase time, allowing you to claim a full refund if you change your mind. However, this offer comes with strict conditions:

• Ticket Status is Key: Your ticket must remain unused at the exact moment you submit your refund request.
• Ineligible Tickets: Even within this 24-hour window, tickets are not eligible for a refund if they have already been:
  • Used
  • Refunded (previously)
  • Transferred to another user
  • Expired
  • Listed for resale
  • Sold
  • Cancelled (by the event or platform)
• Purpose & Our Discretion: This cooling-off window is for immediate changes of mind or accidental purchases. It doesn't mean we'll approve refunds for fraudulent activity, policy abuse, or violations of our terms of service. We reserve the right to deny claims that don't align with the spirit of this policy.
• Event Status: The event must not have started or already passed when you make your refund request.
• How to Claim: You must follow the standard refund process outlined in Section 4.

4. General Refund Claims & Conditions

For any refund requests made after the initial 24-hour window, or for situations not covered by that window, these conditions apply:

• Platform Responsibility After 24 Hours: Beyond the 24-hour cooling-off window, the platform will not be responsible for processing refunds based on a change of mind or subjective buyer preference. Refunds after this period are only considered under specific conditions, which may also include terms set by the event organizer.
• Your Due Diligence: Before buying a ticket, it's your responsibility to confirm the event details (dates, times, venue, participants). While we strive for accuracy, we rely on organizers' information. We may deny refund claims based on misunderstandings or a lack of verification regarding event details at the time of purchase, if accurate information was readily available.
• How to Claim:
  • Submit all refund requests through your account on our platform.
  • Alternatively, you can contact our support team directly.
  • Always provide your ticket ID and a detailed reason for the request.
• When Refunds Are Approved (Examples):
  • The event is cancelled by the organizer.
  • There are major changes to the event (e.g., significant date/time/venue changes, or primary artist cancellation) that we or the organizer explicitly approve for refunds.
  • As specified in unique event or ticket terms.
• When Refunds Are Denied (Examples):
  • The ticket has been used, refunded, transferred, expired, listed for resale, sold, or cancelled.
  • Your refund request is made too close to, during, or after the event.
  • The request doesn't meet the specific refund criteria for the event or ticket type.
  • The ticket was purchased on our resale market from another user (refunds for resale tickets are typically handled with the seller, unless our platform explicitly states otherwise).
  • Any indication of fraudulent activity or policy manipulation.

5. How Ticket Transfers Affect Refunds

• Pending Refunds Are Cancelled: If your ticket has a pending refund request and you then successfully transfer it to another user, that pending refund request will be automatically cancelled. The new ticket owner won't inherit your refund claim.
• Transferred Tickets Are Not Refundable (by original owner): Once your ticket has been successfully transferred, you (as the original owner) are no longer eligible for a refund for that ticket. The new owner's refund eligibility will be based on their ownership date and the general refund policy.

6. Refund Processing

Once a refund is approved, we typically process it within [7-14] business days. The money will be returned to your original payment method. Please note that processing times can vary depending on your bank or payment provider.

7. Need Help?

If you have any questions about this refund policy or need to request a refund, please reach out to our support team at [Your Support Email Address/Link to Contact Form].

8. Policy Updates

We may update this policy periodically to reflect changes in our services or legal requirements. Any changes will become effective immediately once the updated policy is posted on our platform.

Ticket Transfer Policy

Effective Date: June 9, 2025

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1. Purpose

This policy outlines the terms and conditions under which tickets purchased through our platform can be digitally transferred from one user (sender) to another user (recipient). It ensures clarity regarding eligibility, process, and the implications of such transfers.

2. Scope

This policy applies to all ticket holders and prospective ticket recipients on our platform, particularly when a ticket's ownership is to be changed outside of the platform's official resale functionality.

3. Eligibility for Ticket Transfer

Not all tickets are eligible for transfer. A ticket may be transferred only if it meets the following criteria at the time of the transfer request:

• Current Ownership: The ticket must be currently owned by the user initiating the transfer (the sender).
• Ticket Status: The ticket must be in an unused status.
  • Pending Refunds: If a ticket is currently in a pending_refund status, the pending refund request will be automatically cancelled upon successful completion of the transfer, allowing the transfer to proceed. The original owner's refund request will be voided.
• 24-Hour Holding Period: All tickets are subject to an initial 24-hour holding period from the time of their original purchase. Tickets cannot be transferred during this period, regardless of their unused status. Attempts to transfer a ticket within this window will result in a denial with a message indicating the remaining holding time.
• Ineligible Statuses: Tickets in any of the following statuses are strictly not eligible for transfer:
  • Refunded: Already processed a refund.
  • Used: Already redeemed for event entry.
  • Transferred: Already undergone a transfer to another user.
  • Expired: Past the event date or validity period.
  • Resale: Currently listed for sale on the platform's resale market.
  • Sold: Already successfully sold on the platform's resale market.
  • Cancelled: The ticket or event has been cancelled.
• Recipient Account: The recipient must have an active and valid account on our platform to receive the transferred ticket.

4. The Ticket Transfer Process

To initiate a ticket transfer:

• Initiation: The sender must access their ticket management section on the platform and select the option to transfer the eligible ticket.
• Recipient Identification: The sender will be prompted to provide the required identification for the recipient (e.g., recipient's unique user ID or artist ID). It is the sender's sole responsibility to ensure the recipient's details are accurate.
• Confirmation: Both the sender and recipient may be required to confirm the transfer digitally within the platform.
• Completion: Upon successful confirmation and verification of eligibility, the system will update the ticket's ownership from the sender to the recipient. The ticket status may also be updated to transferred for tracking purposes.

5. Effect of Transfer

• Original Owner (Sender): Upon successful transfer, the sender immediately relinquishes all rights, ownership, and responsibilities associated with the transferred ticket. The transferred ticket will no longer appear in their active ticket list.
• New Owner (Recipient): The recipient gains full ownership of the ticket, including the rights to use it for event entry (subject to event terms) and manage it through their own account. They become responsible for the ticket's compliance with all platform policies and event terms.
• Refund Implications: As detailed in our Refund Policy, any pending_refund request associated with the transferred ticket will be automatically cancelled. Transferred tickets are generally non-refundable by the original owner after transfer. The recipient's eligibility for refunds will be based on the general refund policy from the date of the transfer.

6. Transfer Fees

• [Option A: No Fees]: There are no fees associated with transferring tickets through our platform.
• [Option B: With Fees]: A transfer fee of [Amount/Percentage] may be applied to each ticket transfer. This fee will be clearly displayed and collected from the sender at the time of transfer.

7. Security and Responsibility

• Sender's Responsibility: The sender is solely responsible for ensuring that the ticket is transferred to the correct and intended recipient. The platform will not be liable for tickets transferred to incorrect recipients due to sender error.
• Prohibited Activities: Transfers for fraudulent purposes, illicit gains, or in violation of any applicable laws or the platform's Terms of Service are strictly prohibited and may result in penalties, including account suspension and ticket invalidation.
• Platform Discretion: The platform reserves the right to suspend or deny any transfer request at its sole discretion if it suspects fraudulent activity, policy abuse, or technical issues.

8. Policy Amendments

This policy may be updated periodically to reflect changes in our services, functionality, or regulatory requirements. Any revisions will be effective immediately upon posting the updated policy on our platform.

9. Contact Information

For any questions regarding this ticket transfer policy, please contact our support team at [Your Support Email Address/Link to Contact Form].

Ticket Resale Policy

Effective Date: June 9, 2025

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1. Purpose

This policy governs the process for users to legitimately resell their purchased tickets through our platform's designated resale marketplace. Its aim is to provide a safe and transparent environment for users to recoup costs for unused tickets and for other users to purchase tickets for sold-out events, while ensuring authenticity and preventing fraudulent activities.

2. Scope

This policy applies to all ticket holders attempting to resell tickets, and all users purchasing tickets from the resale marketplace, on our platform.

3. Eligible Tickets for Resale

Only certain tickets are eligible for listing on the resale marketplace. A ticket may be listed for resale only if it meets all of the following criteria:

• Ticket Status: The ticket must be in an unused status.
• Original Purchase Holding Period: All tickets are subject to an initial 24-hour holding period from the time of their original purchase. Tickets cannot be listed for resale during this period.
• No Active Processes: The ticket must not be currently involved in any other active process, including but not limited to:
  • Having a pending_refund request (any pending refund request must be cancelled by the owner before a ticket can be listed for resale).
  • Being in the process of a transfer.
• Ineligible Statuses: Tickets in any of the following statuses are strictly not eligible for resale:
  • Used: Already redeemed for event entry.
  • Refunded: Already processed a refund.
  • Transferred: Already undergone a transfer to another user.
  • Expired: Past the event date or validity period.
  • Sold: Already successfully sold on the resale marketplace.
  • Cancelled: The ticket or event has been cancelled.
• Event Eligibility: Resale eligibility may vary by event. Some event organizers may choose to restrict or prohibit ticket resale. Such restrictions will be clearly indicated on the event page.
• Platform Purchase Only: Only tickets originally purchased directly through our platform are eligible for resale. Tickets acquired through other means cannot be resold here.

4. Listing a Ticket for Resale

Once deemed eligible, a ticket can be listed for resale as follows:

• Listing Process: Sellers must list their tickets for resale exclusively through the designated feature within their account on our platform.
• Pricing:
  • Sellers may set the resale price for their ticket, subject to any maximum caps imposed by event organizers or platform policy (e.g., face value or face value + a small percentage). Any such caps will be clearly communicated during the listing process.
  • The platform reserves the right to remove listings priced excessively above face value if deemed to be predatory or in violation of fair pricing policies.
• Listing Duration: Tickets can typically be listed for resale until a specified cut-off time prior to the event (e.g., 24 hours before event start). Unsold tickets will automatically be removed from the marketplace after this deadline.
• Listing Information: Buyers will see essential ticket details as provided by the platform, including event name, date, time, venue, and seat/ticket type.

5. Selling a Resale Ticket

Upon a successful sale of a resale ticket:

• Automatic Process: Once a buyer purchases a listed resale ticket, the transaction is automatically processed by the platform.
• Ticket Invalidation & Reissuance: The original ticket in the seller's account will be immediately invalidated and marked as sold. A new, unique ticket will be issued to the buyer, ensuring authenticity and preventing duplicate usage.
• Payout to Seller: The sale proceeds, minus any applicable fees (see Section 6), will be transferred to the seller's designated payout method within [X] business days following the successful sale.
• Seller's Responsibility: The seller has no further responsibility for the ticket once it is sold and invalidated.

6. Resale Fees

• Resale Transaction Fee: A percentage-based fee of [X]% of the successful sale price will be deducted from the seller's payout for each ticket successfully sold on the resale marketplace. This fee covers the cost of facilitating the secure transaction and authenticity guarantee.
• [Optional: Listing Fee]: [A small, non-refundable listing fee of [Amount] may be charged per ticket listed for resale, regardless of whether it sells.]

7. Unsold Tickets

If a ticket listed for resale does not sell by the specified cut-off time:

• The ticket will be automatically removed from the resale marketplace.
• The ticket's status will revert to unused in the seller's account.
• The seller will retain full ownership of the ticket and can use it for event entry (if still valid) or attempt to transfer it per the Ticket Transfer Policy.
• Any listing fees paid are non-refundable.

8. Authenticity and Guarantee for Buyers

• Platform Guarantee: Tickets purchased through our official resale marketplace are guaranteed to be authentic and valid for entry, as they originate from our system.
• No Third-Party Resale: For your safety and to ensure authenticity, we strongly advise against purchasing tickets for our events from unofficial third-party resale sites or individuals, as we cannot guarantee their validity.

9. Relationship with Other Policies

This Ticket Resale Policy should be read in conjunction with our:

• Ticket Refund Policy: Which details refund eligibility and processes, including the cancellation of pending refunds upon resale.
• Ticket Transfer Policy: Which governs direct transfers between users, distinct from market-based resale.

10. Policy Amendments

This policy may be updated periodically to reflect changes in our services, functionality, or regulatory requirements. Any revisions will be effective immediately upon posting the updated policy on our platform.

11. Contact Information

For any questions regarding this ticket resale policy, please contact our support team at [admin@ankolopakona.online].